Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information in accordance with Australian privacy laws.

Our Commitment

PAPU Stationery House is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Personal Information We Collect

  • Name, email address, phone number (optional)
  • Delivery address
  • Payment information (processed by Stripe — we never store card details)
  • Device and usage data via cookies

How We Collect Your Information

  • Directly from you when placing an order, creating an account, or contacting us
  • Automatically via cookies and analytics when you browse our site

Why We Collect Your Information (Purpose)

  • To process and fulfil your orders
  • To send order confirmations and shipping updates to [email protected]
  • To respond to your enquiries and support requests
  • To improve our website and services
  • To comply with legal obligations

Overseas Disclosure

Your personal information may be stored or processed overseas by our third-party service providers:

  • Google Firebase (USA) — data storage and authentication
  • Stripe (USA) — payment processing
  • Resend (USA) — email delivery

By using our website you consent to this overseas disclosure. We take reasonable steps to ensure these providers protect your information in accordance with the APPs.

Data Security

We store your data securely using Google Firebase with SSL encryption. In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for 7 years for tax and legal compliance.

Your Rights Under the APPs

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Make a privacy complaint

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Cookies

We use essential cookies for cart and session management. You can disable cookies in your browser settings, however this may affect website functionality.

Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us first at [email protected].

  • Website: oaic.gov.au
  • Phone: 1300 363 992

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Contact Us

  • PAPU Stationery House
  • Melbourne, Victoria, Australia
  • Email: [email protected]
  • Last updated: June 2026